Shipping & Returns
Returns Policy
We want you to love your purchase, and we will happily assist customers who wish to return or exchange their items.
Our returns policy is in addition to your rights under the Australian Consumer Law or Consumer Guarantees Act (NZ).
Change of mind returns/exchanges
We are pleased to offer change of mind returns or exchanges provided that:
- All items are returned within 30 days from invoice date
- All items are unworn and/or unused
- All items are in saleable condition
- All items are in their original packaging (including all tags and labels)
- A copy of the original invoice can be provided
Trade account returns/exchanges
Commercial quantities are not generally available for change of mind returns or exchanges.
Exclusions
Unfortunately we are unable to offer a change of mind refund or exchange on the following items:
- Items with personalisation, embroidery, screen printing or altered products
- Special orders
- Sale items
- Unsealed personal products like sunscreen, hand sanitizer, lip balm, etc…
These items can still be returned if they are faulty or do not match the sample or description.
Other returns/exchanges
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for other reasonably foreseeable loss or damage. You're also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality but the failure does not amount to a major failure.
We will accept product returns and provide you with a replacement, refund or repair where:
- The product is faulty or is not of acceptable quality; or
- The product is not fit for its intended purpose; or
- The product does not match its sample or description.
Returning items
- Please do not sent your items to the manufacturer
- Call us on Customer Support on +61 1300 289 244 (Monday to Friday 8am – 5pm) to discuss your concerns about your purchase so we can work out the next steps.
Once your item has been returned to us, one of our team members will advise you via email whether a refund, exchange, repair or replacement is applicable. Your return shipping costs will only be reimbursed if your item is found to be faulty.
Return tender
All refunds will be credited to their original method of payment.
Questions?
If you have any questions about your purchase please contact us via one of the following methods:
- Call Customer Support on +61 1300 289 244 (Monday to Friday 8am – 5pm)
- Email sales@workweardirect.com. All emails will be answered within two business days.
